PAZO is an operations management app which helps organizations in ensuring their day to day activities like that of checklists
filling, complaints reporting and tracking until closure. The crux of the product is in terms of ensuring the
right person doing the right work from the right location at the right time and reporting to the right person.
We put tags/checkpoints which are either NFC or QR Codes in and around the facility where people are required to go and complete
a checklist or a task. Once the person goes to the point, they need to tap their phone or scan the code to receive
the task at that point.
Yes, PAZO is a mobile app. There are two variants, one for the users i.e. technicians, facility staff, housekeeping staff
etc. and other for the respective team managers to see the activity of their staff. We also have a web based interface
for managers/admin which can be accessed through a browser.
We have taken a lot of care while designing the user interface to make it extremely simple for people to use. We currently
have a large number of staff who have adopted to this system with our initial training.
Field user gets an alert about the next checklist to be filled. User has to visit the checkpoints to tap the phone or scan
the QR code. Checklist opens automatically. User can then submit the checklist.
Some of the critical elements of the checklists where status update on those scenarios must be alerted to manager are termed
as flag. Once a field is marked as flag and user submits the checklist which concur the flag incident system triggers
a mail to registered mail under flag category. Count is also updated on dashboard.