Wherever we are, technology has always found a way to reach us. Some of the common household items that we use today have unrelated origins. For instance, many breakthroughs that started off in the space industry, later on helped the medical industry in a significant way. Today, many tech advancements in the software industry are revolutionizing other industries in a similar way.
For food industries, be it inventory management, food ordering or daily task management, there are tools available that can get the job done more efficiently and properly. That being said, let’s look at a few new-age tech solutions, that can tech-up the food courts of today:
Feel free to skip to the bottom to get your free non-exhaustive, food court cleaning checklist
- A food court is more than just another place to binge on scrumptious food, it’s a data factory! Think about how much info the diners give out, that can be used to ‘adjust’ or tweak what food courts have to offer. That’s why choosing the right POS is the way to go. Let’s look at what today’s tech allow POS systems to do:
- Central kitchen management: With multiple eateries operating under one roof, it can be difficult to manage all the stock requirements separately. Instead, the central kitchen management system, stores all the stock requirements in one place and from there, all order requests are managed together.
- Data and analytics: Whether selling a product or a food service, customer insights are always valuable. As a result, many POS systems today show much more than sales data; there are heat maps, real-time inventory tracking, employee stats, hot item info, etc.
- Detailed transaction reporting: Details of every transaction, that happened at each counter can be tracked. This helps keep sight of discrepancies and make data-driven decisions.
- Omnichannel guest ordering: Today’s cloud technology offers a unique solution to food courts; they can provide guests with multiple options to place their orders before even reaching the food court. Whether it’s handheld tablets to order food, mobile app or self-order kiosks, every transaction is updated to the POS system in real-time.
Even though food industries have implemented various ideas, they are still far away from making a real dent.
In 2019, according to the UN, if the world could reduce food wastage by even 25%, it would be enough to feed all malnourished people in the world! Another research says that food wastage costs the hospitality sector about $100 billion every year. So it only makes sense to make more efforts to eliminate waste; it’s good for businesses and the world.
As this issue has multiple roots, the solutions are also varied. Among them, one key challenge is the inability to plan. Also, this time around, we live in an age where things are more smarter! This is what smart looks like today:
- Use of accelerated composting to decompose food waste inside the premises. This takes about 24 hours and helps avoid sending tons of waste to landfills.
- In 2019, winnow vision, the world’s first AI bin was introduced. It accurately captures details about the thrown wastage and then shows analytics based on that. It also predicts the wastage that will happen in days to come. The first set of trial in 23 IKEA stores and few restaurants, saved $30m of food and 39000 tons of co2.
- Food businesses work on supply and demand. For the same reason, there is a lot of unnecessary wastage produced at the end of a shift, especially during certain occasions. So what can eateries do about it? Turns out there are apps that allow such food items to be ordered for a discounted price. Some apps also provide these items to needy consumers via NGOs.
Here’s what ClearCompany, a talent management company has to say about training: ‘68% of employees say training and development is the company’s most important policy’. It’s not only them, research also shows that it’s really important if not crucial.
But what to do when there are so many recruits to train today and then repeatedly over and over, every time new joinees arrive? Cut the loop with training videos, you can. But as an adage goes “tell me and i forget, teach me and i remember, involve me and i learn” is the same mantra training follows. Learning is mostly happening when staff members get to work!
Here’s how training can be more effective in today’s world:
- Give the staff the benefit of carrying their training videos on their smartphones.
- Have a collaborative environment where managers can clear or correct confusions, using their smartphones.
Task management and preventative checks:
Within any food court, there are checklists like staff cleaning checklists, daily canteen cleaning checklists, etc to be filled. There are also other checklists that are solely to ensure that every device and machinery works in spite of heavy task load.
For both these kinds of checklists, PAZO is the go-to tool. It ensures that tasks are done properly at the time they are intended to. The ones doing the tasks need to be physically present at the location, scan the qr code and then they fill the checklists once the tasks are completed. The checklists also allow to mandatorily upload images and other attachments as proof or reference.
Using Pazo’s digitized checklists, it is very much possible to record preventative checks as they happen. The responses given via digitized checklists are available for scrutiny in real time, allowing supervisors and managers to comment or raise issues then and there, using their smartphones.
Pazo is used by many industries including retail; for them, tasks like retail cleaning checklist, retail store daily operations checklist, safety audit checklist, housekeeping checklist, retail review performance, etc are now less challenging to manage. Try out a free trial of Pazo task management software, to do more than just task management!
Many malls face challenges in issue management; issues that are escalated at one spot, never reach the right person who can get it resolved. Blame it on hierarchy, the disconnect between departments or simply the vastness of the place. This is how we resolved this issue for our client malls:
- The person who has an issue reports it using PAZO
- That issue is assigned to another person based on their relevance.
- The issue can also keep being reassigned until it is resolved by the right person
- Image showing the issue resolved is uploaded in PAZO
- The turnaround time is shown in reports
To make a food court profitable, keeping track of table turnover rate is especially important. But it means more than that; it indicates how well the entire space was utilized, even with the ever present crowd.
In contrast to restaurants, diners sitting in food courts usually expect the food to arrive fairly quick. That being said, here’s one way to address the crowd: it’s about how well the food orders are handled!
From keeping a self-order kiosk to using waiterless ordering systems, here are a few new-age tech hacks that some deploy:
- Use of self- order kiosks, which allow diners to place their orders using touch screens.
- Providing a mobile app, that diners can use to order food ahead of time
- Omni-channel ordering system that allows diners to reserve and order food items using any of the multiple devices available to them; a food ordering kiosk, mobile or tablet.
Leasing And Other Licenses:
Running food courts involve licenses, which tenants and landlords need to keep up-to-date. Tracking all these compliance paperworks can be time consuming and tedious, if it’s done manually.
With Pazo, all the soon-to-expire licenses are notified to the right authorities and food staff. This makes it possible to take care of timely payments and renewals, without having to keep track of everything from day 1.
Here’s your free food court checklist:
Food Court Checklist or Food Court Cleaning Checklist provides the basic tasks should be done on a daily basis in respective places at right and scheduled time.
The “Yes” or “No” options be recorded for any of the below checklist questions for Office Workers or Employee Management, represent immediate follow-up action to assign instant tasks or to check the tasks which have to be executed.
Food Court Checklist or FCC Checklist is suitable for:
- Corporate Offices
- Shopping Malls
- Large Retail Stores
This Food Court Checklist or FCC Checklist is non-exhaustive and non-mandatory to follow. The organization owners or users or the management who take care of the daily operations in the office workplace can make the necessary customization’s like adding more questions or removing/modifying the existing questions that suit the company work processes and conditions.
Food Court Cleaning and Safety Checklist
Check out some sample questions for the FCC Checklist:-
S. no Checklist Check Action
1 All safety and directional and directory signage in place and accurate Yes / No 2 No faulty lights or faulty doors Yes / No 3 Trip/slip hazards (read safe storage of cleaners's carts) Yes / No 4 Food Court staff clearing and cleaning tables efficiently Yes / No 5 Bins not overflowing and serviced regularly Yes / No
You may also want to read: Revenue Maximization: How PAZO helps the Hospitality Industry
We have attached the FCC Checklist that we give our clients for their routine office or mall or store housekeeping inspections and related tasks. The FCC Checklist is thorough and ensures that no SOP or any other task procedures are being missed.
This can be used as a good training tool to make the workers accountable for every operation in the organization and helps the supervisors or managers to understand and examine the scheduled tasks of the employees.
We hope this Food Court Cleaning Checklist gives a detailed approach to how the safety operations to be done in your workplace food courts.